I can help you plan and conduct a balanced mix of qualitative and quantitative research methods to ensure that we can achieve a truly human-centred design. This includes ensuring that continuous discovery is achieved in Agile development environments.
Skills
- Usability testing
- A/B testing and MVT
- Interviews and studies
- Customer journey mapping
- Experience mapping
- Service blueprints
- Personas and empathy mapping
- Competitor analysis
- Heuristic evaluation
- Surveys and polls
- Task analysis and task models
- Data and analytics
- Accessibility audits